Apple Products' Vaunted Reputation for Quality: 10 Major Shortcomings

By Don Reisinger  |  Posted 2012-12-03 Print this article Print

5. Pricing, obviously

It’s hard to write a roundup of Apple’s product flaws without mentioning pricing. Apple’s products are extremely expensive compared to alternatives. Go ahead and try to buy a Mac with all of the bells and whistles. Chances are, it’ll run you much, much more than a comparably equipped Windows PC. Even on the smartphone side, it’s difficult to say for sure that the iPhone justifies its $199 starting price that you only get from a mobile carrier along with service contract. Pricing is a huge concern in the Apple ecosystem.

6. They’re really not major upgrades

Apple has big product announcements to draw the media and fans that are intended to show off its latest products and technologies. However, unlike years gone by, nowadays, the majority of those updates are iterative. From the iPhone to the iMac, Apple’s product upgrades don’t represent major technical advances these days.

7. Simplicity for simplicity’s sake

Apple has always said that when a person uses one of its products, “it just works.” However, today’s tech user is far more sophisticated than those who picked up a Mac 10 or 20 years ago. They want to be able to do more with their products. Just look at the Mac Mini Mountain Lion Server. Save for simpler small business tasks, the “server” can hardly live up to its name. It’s about time more sophisticated features come to Apple’s product line.

8. A sense that users don’t know what they need

There’s a general sense across all Apple products that today’s customers really don’t understand what it is they need in any device they buy. So, Apple forces them into certain features and applications that might do some, but not all, of the things those folks want. The same might be said on the hardware side where Apple waited far too long to deliver many of the features customers wanted in the iPhone, including a larger screen and 4G LTE service.

9. Design over usability

Apple sometimes goes too far with its design ideas. For example, a key reason for its changeover to the new Lightning adapter was its desire to make a smaller, thinner iPhone. The MacBook Air and MacBook Pro with Retina Display lack an optical drive because of Apple’s design concept. Even the iMac lacks some key features because of its design. At what point will Apple realize that sometimes, design compromises are OK if it means more usability?

10. They’re more vulnerable to security flaws than most think

Apple has found a way to skate by many of the security woes that have impacted consumers and enterprise users over the last several years. In fact, many believe that both iOS and OS X are secure from outside attacks. That couldn’t be further from the truth. Like Windows and Android, OS X and iOS are vulnerable to attacks, and it’s incumbent upon Apple to make sure its customers know and understand that.

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