Samsung Halts Note7 Production Temporarily as Fire Reports Probed

 
 
By Todd R. Weiss  |  Posted 2016-10-10 Print this article Print
 
 
 
 
 
 
 
Samsung, Note7, Note7 fires, Note7 recall, smartphones, smartphone fires, Consumer Product Safety Commission, Southwest Airlines


The airline incident followed soon after another recent post-recall report of a problematic Note7 handset. A report about at least one Note7 owner in China who claimed that his new Note7 phone caught fire during charging has also been received since the recall, according to an earlier eWEEK story. Samsung acknowledged the reported incident to eWEEK previously and said it is reviewing the situation. "We are currently contacting the customer and will conduct a thorough examination of the device in question once we receive it," the company said in a statement.

China was not included in the global Note7 recalls because the batteries in the phones sold there came from a different supplier, according to Samsung.

In September, Samsung advised customers that the new Note7 handsets can be distinguished from the recalled phones by the presence of a green battery charging light on their displays, in contrast to the white charging light indicator included in the original Note7 that had the battery problems. The new green battery icon is visible on the phone's status bar, on its always-on display screen and on the phone's power-off prompt screen, which can be accessed by long-pressing the power key.

The green lights appear after software updates are applied to the new phones. Users can also check the original display box that came with their phones to check for a solid black square on the top right of the label on the box. The solid black square indicates that the Note7 is one of the updated, non-defective units.

The Note7, introduced in August, is a 4G LTE phone that features all-new iris scanning capabilities for security, a much-improved integrated S Pen stylus, a first-ever "Secure Folder" feature and other updates aimed at making users more productive and creative. It is slimmer and more rounded compared with the previous version, the Note 5, which debuted in August 2015. The latest device takes many of its features from the company's S7 and S7 Edge smartphones, which debuted in March.

Highlighting the Note7 is a 5.7-inch quad HD dual-edge Super AMOLED display, a Qualcomm Snapdragon 820 octa-core 64-bit processor, 4GB of LPDDR4 memory, 64GB of on-board storage, a microSD slot for additional storage via memory cards up to 256GB and the Android 6.0.1 Marshmallow operating system.

 



 
 
 
 
 
 
 
 
 
 
 
 
 

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