Samsung Investigating Note7 Fire in Southwest Airlines Jet

By Todd R. Weiss  |  Posted 2016-10-06 Print this article Print
Note7, Note7 fires, smartphones, smartphone fires, Note7 recall, Southwest Airlines, Samsung

A passenger's Note7 began smoking while the aircraft was at an airport gate in Kentucky, causing the plane to be evacuated, said a report.

A Southwest Airlines jet was evacuated Oct. 5 in Louisville, Ky., after a Samsung Note7 smartphone began smoking while the plane was still at a gate, potentially adding to Samsung's woes in connection with its recent Note7 global recall due to battery fires and explosions.

The Louisville incident was revealed in an Oct. 5 report by NBC5 in Texas, which said the flight to Baltimore was evacuated when the fire was discovered. The airline's gate agents had already warned passengers about flying with Norte7s that were turned on, the report said.

The owner of the phone that began emitting smoke told the TV station that he was surprised when the incident unfolded in his pocket.

"You hear about the phones having these issues, you wonder how likely is it to happen," Brian Green told the station. "You just never think those things are going to happen to you."

The flight crew had just asked everyone with a Note7 to turn their phones off for the flight and as he hit the power button, he heard a "pop" sound and the phone began smoking, he said. "I looked around to see what was going on, and I had smoke just billowing out of my clothes and out of my pocket."

Green "took the still-smoking phone out of his pocket and quickly threw it on the floor, where it badly burned the carpeting and filled the cabin with thick smoke," the story reported. "It was probably filling up two rows in front of us, and two rows behind us, with pretty thick smoke."

Green reportedly told the station that his phone was one of the recently replaced units under Samsung's recall. "Especially with this being a recalled device, or a replaced device, I should say, it's definitely more concerning to me," he said.

The 75 passengers and crew members on the flight to Baltimore were evacuated and rebooked on other flights, the report continued.

Meanwhile, the U.S. Consumer Product Safety Commission, which ordered the Samsung recall in September, said it is launching an investigation into the Note7 fire incident on the jet.

"[The] CPSC is moving expeditiously to investigate this incident," Chairman Elliot F. Kaye said in a statement. "Thankfully, reports indicate that all of the passengers were able to make it off the plane without harm. Agency staff has already reached out to the FAA and Samsung to gather the facts about the incident.  Agency staff will also reach out to the consumer who experienced a serious incident with his phone. I want to reiterate my call for consumers who have the recalled Galaxy Note7 to keep their smartphones powered down and to immediately take advantage of the remedies being offered by Samsung. Consumers should know that one of the remedies is a refund."

A Samsung spokesman acknowledged that the company has been advised of the Louisville incident and is working to investigate the report.

"Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note7," the spokesman told eWEEK. "We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device, we will have more information to share."

Some 1 million Note7 smartphones were recalled Sept. 15 by the U.S. Consumer Product Safety Commission after at least 92 battery fires or explosions were reported with the new phones due to a defect in the handsets' batteries. The recall, known as Recall No. 16-266, applies to all Galaxy Note7 smartphones sold before Sept. 15, according to the agency. The move came after a series of fires were reported in the lithium-ion battery in the devices, which could "overheat and catch fire, posing a serious burn hazard to consumers," the agency said.

Under the recall, the CPSC advised owners to immediately stop using and power down the recalled Galaxy Note7 devices purchased before Sept. 15 to prevent further fires or injuries.

The airline incident quickly follows another recent post-recall report of a problematic Note7 handset. A report about at least one Note7 owner in China who claimed that his new Note7 phone caught fire during charging has also been received since the recall, according to an earlier eWEEK story. Samsung acknowledged the reported incident to eWEEK previously and said it is taking action to review the report. "We are currently contacting the customer and will conduct a thorough examination of the device in question once we receive it," the company said in a statement.

China was not included in the global Note7 recalls because the batteries in the phones sold there came from a different supplier, according to Samsung.

In a Sept. 29 open letter to its customers in China, Samsung expressed "sincere apologies" for the problems with the handsets and tried to reassure customers that the devices being sold in China are safe because they don't use the same batteries as the phones that had fires elsewhere. To try to alleviate customer concerns there, the company said it has been using two third-party providers to test and investigate the batteries and devices being sold there to ensure quality and safety.

So far, that testing in China has not discovered any related battery problems that are similar to the incidents that have occurred elsewhere.



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