Samsung Note7 Users Can Get Replacements Starting Sept. 21

By Todd R. Weiss  |  Posted 2016-09-17 Print this article Print
Samsung, Note7, smartphones, recall, smartphone fires, Consumer Product Safety Commission, smartphone batteries, Galaxy Note7

Consumers can determine whether their Note7 phone has been recalled by checking the IMEI number on the back of the phone or the packaging, and entering the IMEI number into an online registration page on Samsung's website or calling the company.

The U.S. government recall comes after Samsung received 92 reports about Note7 batteries overheating in the United States, causing 26 reports of burns and 55 reports of property damage, including fires in cars and a garage, the agency said.

Note7 owners will also receive a one-time $25 credit on their mobile phone bills under the terms of the recall.

Samsung had recently been in talks with the CPSC to create plans and procedures for a formal recall of the Note7 devices. Reports of fires and explosions with some of the phones began shortly after their late August release, according to a previous eWEEK story. Earlier in September, Samsung announced that it was voluntarily recalling and replacing the handsets for users.

The Galaxy Note7 smartphone went on sale Aug. 19 in the United States and is the company's premier flagship handsets, incorporating a 5.7-inch quad HD dual-edge Super AMOLED touch-screen display and a pen stylus that lets users add drawings and handwritten text to images, documents and more. When reports of battery fires in some Note7 devices began coming in, the company voluntarily halted sales and shipments of the phones around the world.

Some 2.5 million Note7 handsets were manufactured before the CPSC recall was issued. About 1 million of those phones are affected by the recall, according to the agency.

The reports of the Note7 battery fires have come at a precarious time for Samsung. Earnings at the world's largest smartphone maker have been under pressure in the last several years as it battles successful global sales challenges from rival smartphone makers, including Apple and Chinese upstarts, such as Huawei.



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