Mobile Carriers Are Widely Despised by Customers: 10 Reasons Why

By Don Reisinger  |  Posted 2012-10-11 Print this article Print
Blame the Plans

Blame the Plans

Want to find out why so many people hate carriers? Look no further than the plans. Most of them are hard to understand, and even those who have a single device can expect to pay as much as $100 a month just for service. In a world where budgets are tight, that’s just plain wrong.


Mobile carriers have long been among the most despised companies in the technology world. Consumers and even enterprise users have said that carriers like Verizon Wireless, AT&T, Sprint and T-Mobile just don’t seem to care about customers. It seems that carriers have done little to reverse their customers’ opinions of them. The status quo is the name of the game. The carriers’ attitude seems to be that people need mobile connectivity and they are willing to pay whatever the carriers demand to get it. So why worry about whether the customers love their carriers and or even their mobile service. Of course, from a public relations perspective, seemingly accepting the fact that customers can’t stand you isn’t always beneficial. In fact, whenever carriers even come close to doing something wrong, the market erupts with criticism over their practices, how they do business and the exorbitant fees they sometimes charge. For mobile carriers, there really is no way to win. It’s certainly hard to feel sorry for the carriers. Sure, they’re despised, but isn’t that really due to their own ill-advised practices? They only seem to treat customers like a herd of cash cows, and they keep looking for new ways to squeeze more money out of customers for the mobile service that they depend upon more than ever. Is it any surprise that their customer learn to hate them just a little more each day? Read on to find out why mobile carriers are so despised.


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