Surface Pro Is Most Unrepairable Tablet to Date: iFixit

By Michelle Maisto  |  Posted 2013-02-15 Print this article Print
Microsoft Surface Pro

Microsoft Surface Pro

The Microsoft Surface Pro went on sale Feb. 9, trailing months behind its less-robust and more-criticized—though easier to repair—sister device, the Surface RT. Packing a PC-like experience into its lightweight frame, the Surface Pro starts at $899.


Microsoft CEO Steve Ballmer has sworn that there's nothing Apple does that Microsoft won't do, too—no stone that Microsoft will leave unturned, as it seeks to challenge Apple in all it does. With the Surface Pro, however, Microsoft followed through on Ballmer’s vow a bit too literally. Apple has held the prize for stirring repair site iFixit's ire, regarding how difficult to fix its products are. Following a June 2012 teardown of the MacBook Pro with Retina Display, iFixit's Kyle Wiens, calling it unfixable and untenable, further lamented, "Every time we buy a locked down product containing a non-replaceable battery with a finite cycle count, we're voicing our opinion on how long our things should last. ... If we want long-lasting products that retain their value, we have to support products that do so." Tearing down the Microsoft Surface Pro Feb. 13, the team found a similarly disappointing situation. "The display assembly is anchored down with the most adhesive we've ever seen on a small device," wrote Miro Djuric. "Adding salt to the wounds, the battery is buried behind the motherboard and glued down to the case." Given these factors, iFixit gave the Surface Pro a repairability score of 1 on a sale of 1 to 10, with 10 being the most repairable (and so the most friendly to users, their wallets and the environment). Djuric added that the score was "the worst any tablet has ever received."


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