Sprint Will Send Someone to You to Set Up Your Smartphone
The all-new Sprint Direct 2 You service means that the company will send a Sprint worker to you to set up your new phone, move your contacts over and help with its new features.Sprint wants to help make buying a new smartphone easier for its customers with a new Sprint Direct 2 You service that takes customer service to an extreme. Under Sprint Direct 2 You, a company employee personally drives your new phone to you, shows you how to set it up and use it, moves your contacts and other data from your old phone to the new one and helps with other questions about the device. Existing and new customers can use the new service for phone upgrades, new phones, new tablets and more, as part of a plan to take the buying experience to the customer, according to the company. The Sprint-trained worker will bring the new devices to a customer wherever they are, including at home or at work, and will transfer all of their content, including contacts, pictures, videos and apps from their old device to a new one. The company said it is launching the new nationwide service on April 13 starting in its hometown of Kansas City for upgrade-eligible customers and that the idea for the new service came from customers who asked for such an offering. To make it all work, Sprint will obtain and locate some 5,000 Sprint Direct 2 You vehicles in major metropolitan areas of the United States by the end of 2015 as it rolls out the program,.
"With our new Sprint Direct 2 You fleet of cars, it's as if we are adding 5,000 additional stores," Marcelo Claure, Sprint CEO, said in a statement. "However, these mobile stores will be continuously on the move based on customer demand."