Sprint's Smartphone Home Delivery Expands to 4 More Cities
Customers in Atlanta, Boston, Houston and Philadelphia can now get their next smartphone personally delivered, with one-on-one help.Sprint's fledgling "Direct 2 You" smartphone home delivery service, which in April began delivering new smartphones to customers along with personal lessons on how to set them up and use them, is now being expanded to four more U.S. cities. New and current Sprint customers in Atlanta, Boston, Houston and Philadelphia can now call and request a Direct 2 You visit from a Sprint representative, who will deliver their new phone and answer questions and provide advice on use and services, all at the customer's convenience, according to the company. Also provided are data transfer and phone setup services to help in the transition to a new handset. Apps, games and more are also transferred to make the transition smoother. The no-extra-cost Direct 2 You services launched in April in Kansas City and have since expanded to Chicago, Dallas, Denver, Kansas City, Los Angeles, Miami, New York, San Francisco, Tampa and Washington, D.C., according to Sprint.
The Boston services are available in Boston and nearby Cambridge, Quincy and Lynn, while in Philadelphia the service is also available in surrounding communities including Camden, Newark and Trenton, N.J., and Dover, Del. In Atlanta, the services are also available in nearby Marietta, Conyers, Decatur, Roswell, Stockbridge and Lawrenceville, Ga., while in Houston the services will also be provided to customers in Pasadena and Pearland, Texas. "We listen to our customers and strive to deliver the best customer service experience possible," Karen Paletta, Sprint's Northeast region vice president, said in a statement. "Whether it's at a child's soccer game, home or office, or a coffee shop, our experts will meet Philadelphia-area consumers where they choose—and at no additional cost. It makes buying a new phone a unique and stress-free experience."
The service was originally launched by Sprint due to customer requests, according to an earlier eWEEK report. Under the program, a company employee personally drives a new phone to a customer in a special Direct 2 You vehicle to make the move to a new device easier. Existing and new customers can use the service for phone upgrades, new tablets and more as part of a plan to take the buying experience to the customer, according to the company.