The IT Manager's Guide to Surviving the Effects of Black Friday
Analysis: Your employees will come in Nov. 26 with the new devices they bought Black Friday. Then the craziness begins, and it probably won't end until 2013.Even if you've been living in a cave on some secret intelligence agency reservation, you know the awful truth about Black Friday. No place in the Western World is spared the awareness that in the United States, at least, normal citizens become insane, probably from huge overdoses of tryptophan in their holiday turkeys. Some of these people gather in unruly mobs, trying to save as much as 12 cents on the price of last year's version of a 93-inch HDTV. They use pepper spray and firearms. They've been known to kill anyone who impedes them (watch out Walmart strikers). Worse, Black Friday has become grease-stained Thursday as some stores open early in their own crazed attempts to capture consumers before they're overrun. But they may not succeed in time. News footage is already showing encampments of Black Friday troops in place at Best Buy stores. Frightening, isn't it? So what does this madness mean to you, the IT manager? In a word, chaos. Some of those crazed Best Buy shoppers, as well as others, their foam-slathered jowls trembling with greed, on Cyber Monday will present you with their purchases. They will want them to work with the company network. They will want to use them with the corporate email system. They will want to store their confidential documents on those devices. You, in turn, will want to head for the airport and depart immediately for a diving trip to Fiji.
Instead, when you return from the Thanksgiving holiday, you'll need to be ready with answers for your employees as they come to you clutching the electronics that they waited for days to buy. What do you tell them?