The IT Manager's Guide to Surviving the Effects of Black Friday
The second stage of testing is for products your employees bring in that should work on your network, but that you haven't tested yet, and that you don't have a pre-planned means of integrating into the enterprise. Chances are that Windows Phone 8 devices will fall into this category. For that matter, so will Windows 8 computers and tablets when employees start showing up with those. You know that these devices will meet your security and privacy requirements, but you may need to develop a standard way of integrating them. Then there's the third stage of your triage system. These are products that your employees will have fought for, perhaps pepper-sprayed a few preteens to get their hands on, and now they want them supported. This would explain the blood stains on their new Xboxes when they show up with them at the IT department, claiming that they will work just fine with the company network. These are the products that you will never support on the corporate network. Having set up a triage system for IT department approval for these new devices, you need to work on your plan. This includes creating clear instructions for your technicians, outlining what they're supposed to do and when to flag an exception for the attention of higher-level managers. Having an acceptable timeline for integration is important since these employees shouldn't have to wait for several days just to have their iPhone 5 integrated with the network. The second stage of the triage system requires the most work. You already know that people will start showing up with new Windows Phone 8, Windows 8 and Surface devices. You may have seen a few already. You need to accomplish two tasks to prepare for this influx of new Windows devices. The first is to get your tech support staff up to speed on each of the three related operating systems.And finally, you'll need to create a policy for devices you will never support on your network. You will need to hand the people that show up with their Xboxes written guidelines so they'll know. And you'll need to keep your eyes open for that can of pepper spray.
The second task with Windows 8-related products is to find out which part of your standard application and security software will work, and to make plans for what won't. In many cases this will only require learning the procedure for licensing the Microsoft Office shipped with these devices for corporate use. But you will need to test everything, knowing that if it worked on Windows 7, the chances are it will work on Windows 8. But you will still need solutions for Windows Phone 8 and Windows RT.