Earlier this year, huge, debilitating thunderstorms plagued the northeastern United States. They knocked out utility power to a local 911 call center and triggered a frantic call to Emerson Network Power's Liebert Services business. The 911 center's UPS batteries in its data center had failed and, given the nature of the facility's operations, it was critical it get them back online quickly.
We responded swiftly and had the 911 center operating again shortly after the initial call. Upon investigation of the failure's cause, officials with the 911 center admitted that they did not engage in a comprehensive service program (which typically includes preventive maintenance, assessments and monitoring). Had their data center engaged in a battery service maintenance program, this outage could have been avoided.
Situations like this 911 center incident are powerful reminders of why a comprehensive service program is necessary. In today's ever-changing, data center-dependent world economy, a comprehensive service program is crucial to maintaining business continuity.