Advances in processing power and switching capable of handling the different requirements of voice and data traffic are beginning to make the notion of convergence—a long-hyped notion—a reality.
In an effort to accelerate the enterprise migration to converged networking, hardware and software makers are putting together packages that promise a smooth transition.
Unimax Systems Corp. this week is unveiling management software tools meant to give enterprises an easier way to update telecommunications databases and synchronize them with IT databases. Demonstrating one of the main benefits of convergence—saving money—Unimax is offering a less expensive and less time-consuming way to keep data throughout an organization consistent and up-to-date, a particularly challenging task when systems come from different vendors.
"At the end of the day, when the customer purchases a series of devices, theyre left with a swivel-chair management problem," said Andrew Hunkins, CEO of Unimax, in Minneapolis. "There is a lot of redundant information that gets updated. Theres a lot of opportunity for human error."
When changes need to be made to the telecommunications database, Unimaxs technology detects the changes and transfers them to other databases. This week, at VoiceCon in Orlando, Fla., the company will roll out Team Cast, a Web-based interface that allows an organizations department heads to customize voice mail distribution lists.
Hunkins said that Pfizer Inc. is using Team Cast to coordinate communications among its thousands of sales representatives, whose product lines and territories are subject to change. He added that Unimax helped the pharmaceutical company synchronize its voice mail distribution lists with human resources and sales management databases.