ShoreTel Brings Network Services to Cloud UC Customers
The services will be the same as those offered to on-premises users, and come as ShoreTel prepares to launch its common UC platform next month.ShoreTel, which is expected to launch its common communications platform next month, is bringing its network services offerings to its cloud-based customers. The company first began offering network services to customers that use its unified communications (UC) products on-premises in the fall of 2013. Now ShoreTel is making those same services available to organizations using its ShoreTel Sky cloud-based communications technologies. Those services range from network design validation and voice-over-IP (VoIP) readiness assessment to network delivery and network diagnosis. These services have been embraced by those on-premises users, and now those using cloud communications products will have the same services, according to Bharath Oruganti, senior vice president of services and operations at ShoreTel. "We’ve seen tremendous demand for these services from premises customers and ShoreTel Sky customers have been equally vocal," Oruganti said in a statement. "Together with the expertise of our channel partners and these additional data networking services, we further enable brilliantly simple communications for cloud users."
The services move by ShoreTel comes as the company prepares to announce its common platform, which will enable customers to access the same services via the cloud or on-premises technology and embrace a true hybrid UC environment. Like many in the UC space, ShoreTel built its business through selling communications hardware that organizations deployed within the walls of their business. ShoreTel extended its capabilities into the cloud with the $146 million acquisition of M5 Networks.