Dealing With the Ups and Downs of Conference Calls

By Jeffrey Burt  |  Posted 2015-12-17

From video conferencing to Web collaboration to all sorts of unified communications (UC) solutions, employees are finding more ways to connect with their colleagues, partners and customers. Even with all these different ways to collaborate, the conference call still plays a central role in enabling workers to communicate with each other or for business executives to connect with their employees. They also can incorporate video and the Web as well as audio capabilities. Wainhouse Research has reported that knowledge workers in the United States spend an average of 104 minutes every month in conference calls. And the conference call is central to InterCall, the conferencing service provider that counts more than 77,000 businesses—including 85 percent of the Fortune 100—that use its service. With employees going in and out of conference rooms, plugging in and unplugging myriad devices and systems—from notebooks to smartphones to tablets—conferencing tools get a lot of use and come under a lot of pressure, and things can go wrong. In this eWEEK slide show, InterCall officials provide tips for making sure the conference call goes well, and what to do when the inevitable tech glitches do crop up.


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