Users Like WiFi to Get Email, Maps, Video Conferencing Apps

By Michelle Maisto  |  Posted 2014-05-23

iPass connects the employees of more than 800 businesses to an around-the-world web of nearly 3 million WiFi hotspots. On May 21, the company introduced Traveler Service 2.0—which puts its services in the cloud, along with several new features—and released its latest Business Traveler Connectivity Report. Based on interviews with more than 2,200 senior-level business travelers in the United States and Europe, the report explores how people feel about WiFi and what it means to them. Spoiler: People really like WiFi—even more than a cellular data connection—but many say their expectations aren't being met. iPass also found that people closely tie WiFi access to their ability to be productive and that, on average, people now travel with three mobile devices. The No. 1 reason people want a connection is to get to email, iPass CMO June Bower told eWEEK. Other big drivers are maps and video conferencing apps like Skype. "Further, 45 percent of respondents said they're connecting to cloud-based unified communications apps. Most companies are only just beginning to implement UC strategies, and those software services are the biggest bandwidth hogs," said Bower. "Customers are choosing iPass because they know that to use UC they'll need WiFi." The images below, from an iPass infographic, illustrate other findings in the report.


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