Toshiba America Information Systems announced the launch of VIPedge, a cloud-based business telephone solution that allows companies to pay a monthly service feescalable to meet system size and usage needs. Together with its IPedge and Strata CIX business telephone systems, VIPedge offers small and midsize businesses (SMBs) a choice of cloud, IP or converged business telephone systems. Available through the companys authorized dealers, VIPedge starts at an average of $29.99 per user.
Based upon the Toshiba IPedge on-premises business telephone system, VIPedge offers features such as voicemail with unified messaging, mobility solutions including find-me follow-me call routing and integration with customer resource management (CRM) programs, including Salesforce.com, Act!, Microsoft Outlook and others. Toshiba also offers optional international calling plans.
With VIPedge, Toshiba manages the entire telephone system in the cloud, so all that users have to do is answer their telephones, Brian Metherell, vice president and general manager of Toshiba America Information Systems, telecommunication systems division, said in prepared remarks. VIPedge empowers users to communicate more effectively, be more cost effective, and have greater access to their customers, partners and each other.
Other features include the ability for businesses to place a call on hold and pick it up from another phone and press a button on a phone to put the system into night-mode. Unified Communications with Toshibas Call Manager solution allows for call control from a personal computer and click-to-dial, presence and instant messaging. Users also have a choice of endpoints, including Toshibas IP5000-series desk telephones, IP4100 wireless telephones, and Call Manager with integrated voice.
Software upgrades are included in the monthly service fee, and PBX equipment obsolescence is kept to a minimum as VIPedge systems are always kept up to date in the cloud. System administration is included in the monthly service fee and reduces the need for on-site system management, the company noted. In addition, businesses that start with the VIPedge service can migrate to IPedge systems in the future as their needs change.
Toshiba is pleased to announce availability of its VIPedge IP business telephone solution, giving customers the best of all worlds with a choice of cloud, IP or converged business solutions, Metherell said. VIPedge delivers the benefits of Toshibas on-premises VOIP solutions. Supported by our Authorized Dealer Network with expertise in design and implementation on a cloud platform, VIPedge is a cloud solution like no other.