COVID-19 accelerated a buy-from-home economy, expanding the role of the contact center beyond customer support to building customer relationships. According to a new report...
Most telecom operators have been in business for many years and as a result have many disparate systems scattered across the organization. These include...
It’s a well-known fact that Internet connectivity in high density environments like stadiums can be erratic and slow. Anyone who has been in airport,...
I spoke with David Hughes, Chief Product and Technology Officer at Aruba, about key trends in networking, including the relationship between security and networking.
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Observability is a hot tech topic yet has also become one of the industry's most overused buzzwords. The term means understanding the behavior, performance,...
Today's high focus on customer experience is prompting many businesses to modernize their contact centers. As companies shift their communications to the cloud, it...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...