IBM and Amtrak, which have been working together for 15 years, have signed a services agreement in which IBM will manage much of the railroad's IT infrastructure, including its data center operations, security services, asset management and help desk. The agreement comes about two months after IBM opened its Global Rail Innovation Center in China, designed to create solutions for putting more intelligence into rail systems worldwide.
IBM is expanding its long-standing
relationship with Amtrak through a services agreement in which the vendor will
manage the railroad's data center operations.
As part of the agreement, announced Aug. 3, IBM
also will handle security services, asset management and desktop support for
Amtrak, which has 19,000 employees and moves 28.7 million passengers across the
country. In addition, IBM will manage the
infrastructure for Amtrak's reservation system.
Terms of the deal were not announced.
The relationship between IBM and Amtrak
dates back to 1994, according to the companies.
In June, IBM highlighted work
it was doing with Amtrak
as part of its Smarter Planet initiative, designed
to put greater intelligence into systems used in such areas as transportation
and manufacturing. At an event at the IBM
offices in Bedford, Mass.,
Bill Broughton, director of enterprise asset management for Amtrak, talked about
how the railroad is using IBM's Maximo
software to manage assets-such as track, power substations and relays-along its
In addition, Amtrak is working on a pilot program in which track inspectors
with Apple iPhones using Maximo software can share information in real time.
The railroad also is using Maximo software for employee attendance management.
IBM is putting a lot of effort behind its
work in the transportation industry. In June, the company opened its Global
Rail Innovation Center
in China. The
center is aimed at bringing together industry experts, researchers and
academics to create smarter rail systems globally.
In a blog
announcing the new center
, Keith Dierkx, the facility's director, said it
will focus on advanced data analytics for scheduling and maintenance, enabling
cell phone service for passengers, creating wireless sensors on bearings and
axles, and digital video systems that will give employees a better view of the
track to ensure that it's clear and to respond automatically to danger.