New Generation of Workers Pose Challenges for IT, Analyst Says
As baby boomers retire from the work force, they are being replaced by younger, more tech-savvy employees who have greater expectations for the technology they use for work, says Forrester analyst Ben Gray, who will address the issue at the upcoming Forrester IT Forum conference. Today's workers are more mobile and they are demanding greater choice in their technology, putting more strain on IT departments that are trying to keep up with those demands.IT organizations are facing the growing challenge of how to address the demands of increasing numbers of younger, tech-savvy and mobile workers, according to a Forrester Research analyst. Analyst Benjamin Gray said these new employees, who are a growing presence in the work force as they replace the retiring baby boomers, expect more out of their work IT environments in terms of the technology they use and how that technology fits in with their more mobile lifestyles.
"It's going to be increasingly difficult [for IT departments] to support all those mobile workers," Gray said in an interview. "A lot of organizations will cater to their needs."