A Desktop GPS for Better Compliance and Efficiency

Investments in new processes and applications meant to provide competitive edge often disappoint because users fail to fully utilize complex systems. More companies are turning to Business Process Guidance Systems (BPG) -- a new category of real-time desktop software that proponents say improves productivity, responsiveness, cost-effectiveness, and compliance speed for critical enterprise functions like customer service, ERP, CRM and more. In this interview, Joe Maglitta, VP and Editorial Director for Ziff Davis Enterprises, chats with David Frankel, CEO of Panviva, a leading global BPG player, on smarter paths to profit and compliance. The secret: Automatically keeping users oriented and informed no matter where they are in the process.