IPhrase Technologies Inc. released the latest version of its natural language search application Monday with improvements in accuracy and scalability, and new reporting features.
Version 3.5 of the companys OneStep product can deliver results with up to 85 percent relevancy, 95 percent with tuning, iPhrase officials in Cambridge, Mass., said. This version also can automatically break results down into separate categories for less-specific queries.
OneStep 3.5, which is targeted mainly at retailers and financial services firms, can handle up to 30 queries per second of a catalog with 50,000 SKUs and get sub-second results from intranets with 500,000 documents, officials said.
Other new features include automatic extraction of meaning from new data and documents added to an intranet and new reports that can identify trends in user requests, as well as gaps between user requests and content.
The insights gained from these reports can then be used to fine-tune the system, increasing the percentage and relevancy of queries that are answered online. One Step 3.5 can also integrate with third-party reporting and analytics applications.
OneStep 3.5 can be used for online customer self-service and support as well as enterprise search and knowledge management, officials said. Pricing starts at $150,000.
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- OneStep Adds Personalization Features