eWEEK: What benefits are enterprise customers going to see in Microsoft Office System 2003?
DelBene: This product is a change in stride for Office as we have moved from individual productivity to thinking about team productivity and how we will use the client and servers together to deliver on key scenarios around collaboration and communications. Those things have been getting people energized about this release. While there is a lot of infrastructure out there for collaboration, a lot of this is disconnected from portals or each other and are not blocked together to create a cohesive environment in the organization. So a lot of what weve done with this release is to create servers and services that are companions to the desktop so people can use tools like Office on the desktop and connect to collaboration servers. Weve focused on best-of-breed collaboration, spaces, online meetings and very deep integration into the client around core scenarios key to users like working together on a document.
We also thought there was an opportunity to integrate XML into the Office products in an intelligent way to create structured documents and to allow Word to submit and fetch data directly from back-end systems. The huge expenses to enterprises of sending staff to meetings was another area we addressed and have a shipping product called Live Communication Server, which does instant messaging and presence, as well as Live Meeting Service, which allows people to hold live meetings across different geographies.
eWEEK: Many customers running legacy versions of Office are concerned about the costs associated with training their staff on this new version. How have you tried to help them with this?
DelBene: We address this in several ways. We try not to make radical changes to the user interface so if there are ways to integrate the new functionality in a seamless way, we do that. With the introduction of XML, which is pretty complex, we were determined not to change the Word user experience, so we had to allow IT departments to create the structured documents in template form that could be delivered to users along with a frame on the lefthand side that guides them through the authoring of the document. Also, when we do have to change stuff, we try and make it fairly intuitive. Take Outlook 2003, which looks the same but has a number of changes that are intuitive rather than radical. Were also introducing online training around the new features for users.
eWEEK: In their reviews of the product, many of the trade publications—including eWEEK—found that the new functionality and capabilities in Office 2003 are probably only essential for a small number of users and have thus recommended that most users do not upgrade. What are your thoughts on those reviews?
DelBene: This is among the most compelling Office releases among the many that I have worked on from our customers point of view. There are many reasons for them to upgrade, including the new functionality and performance of Outlook. Also, the issue of having both clients and servers working together is resonating with customers, and SharePoint is going to help drive a lot of Office sales. The InfoPath process automation piece is also drawing a lot of interest. We are getting a lot of positive feedback from customers across the board.
eWEEK: How concerned are you about the open-source alternatives like StarOffice and Openoffice, which cost far less?
DelBene: We take them quite seriously. We look at the functionality they have, we talk with customers about these alternatives, but we feel pretty comfortable that we are staying one [step] beyond them, not just in terms of the core functionality that each of the products can provide but also solving new scenarios with clients and servers that work together. We also try to educate customers on what the true cost of the open-source alternative may be. It may be inexpensive or no cost upfront, but the cost of support tends to put Office in our favor.