Why Piecing Together Unified Communication Tools Works
Unified communication tools cut IT costs, help companies consolidate their voice and data networks, and streamline business processes. UC incorporates many different technologies, though, and different companies approach their UC deployments in different ways. For some, instant messaging and presence awareness are the most important elements to incorporate. Others first combine e-mail and voicemail, then integrate mobile devices into the mix. In many real-world examples, UC has reduced costs, improved competitiveness, boosted customer service, and increased flexibility.