Verizon Communications latest regulatory approval to sell long-distance services in Pennsylvania gives the regional Bell about half of the lines it needs to take...
An upgrade to RightNow Technologies Inc.s eService Center online customer service software includes Web self-service enhancements.Web eService Center Version 5.0, which will be formally...
In an effort to appease critics and regulators, Microsoft has announced it will open its controversial Passport authentication service to competing companies.The software company...
WASHINGTON - An unlikely political coalition united Thursday against attempts by the government to undermine civil liberties in the name of fighting terrorism."I think...
Microsoft Corp., acknowledging that no single company will be able to provide a universal single sign-in or authentication service, will announce Thursday an initiative...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...