CRM spending is up by leaps and boundsSeventy-four percent of businesses will spend more money on customer relationship management software and hardware this year...
Rapt Inc. is looking to take the guesswork out of business-to-business procurement. Rapt last week introduced the second generation of its Rapt Buy application...
No one expects to be hacked, of course. But companies can protect themselves — just in case the unthinkable happens."Cyberinsurance" is the moniker most...
With the transaction technology and governance of big business-to-business, online trading hubs in place, operators of many of those ventures are finding that setting...
The once-hot middleware market shows even more signs of cooling, with five companies reporting slower sales or missed earnings projections.The slowing stems in part...
With many of Microsoft Corp.s future Web services initiatives riding on instant messaging technology, nearly a week of service disruptions on Microsofts MSN Messenger...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...