When the Boston law firm Morrison, Mahoney & Miller LLP decided to upgrade its PC platforms, it wasnt a simple matter of grabbing a few new systems from the local Best Buy or CompUSA store. More than 300 PCs needed replacement across regional offices in Massachusetts, Connecticut and New York.
Not only would hardware need to be replaced, but existing applications, data and system configurations would need to be preserved and transferred to the new systems—all significant issues for general businesses but critical ones for law firms.
For MM&M, the problem was performance. It was time to consider upgrading their desktop and notebook platforms from 1999 to meet the firms current and future computing needs.
Compounding the situation was that all of MM&Ms systems were leased.
"We had three objectives: improve our user performance, return the old PCs on time to our leasing company [and], finally, minimize the impact to the employees caused by rolling out so many new computers," said Frank Norton, MM&Ms assistant IT director.
But the logistical challenge of a massive PC upgrade was daunting for the firms in-house IT team. So in 2003, MM&M looked to its longtime support provider, CBE Technologies Inc., also of Boston. As one of the largest independent service providers in New England, CBE offers a wide range of services and support—focusing on the needs of small and midsize businesses, along with the state government and education markets.
"CBE and MM&M have enjoyed a support relationship for many years. The desktop rollout fell into our core competencies," said Bill Willett, vice president of operations at CBE. That core competency led to more than 4,500 PCs deployed last year alone for CBE.
But it wasnt only CBEs PC prowess that intrigued MM&M. What sealed the deal for Norton were CBEs turnkey solutions.
"CBE offered a complete package for us," Norton said. "They worked the hardware vendors to get us the best price and performance, along with a complete plan to order, inventory, image, deploy and return the old PCs back to the leasing company."