As Retailers Push For More Self-Checkout, Some Ask: Whatever Happened To More Service?

 
 
By eweek  |  Posted 2004-09-11
 
 
 
With automation dominating more and more retail shops, the personal touch has often been lost.

In some cases, it gets to the point where the consumer wonders what they are truly paying for.

Read the entire Pittsburgh Post-Gazette story here.

Rocket Fuel