Fewer Than One In Four Retail E-mail Questions Get Answered

By eweek  |  Posted 2004-08-26
As bad as that number sounds, its actually better than the average for other industries.

Among the good pieces of retail news that came out of the survey: of the responses that did go out, more than one-third were identified as "good" at answering the customers question.

Read the entire Internet Retailer story here.

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