Forrester Study: CRM Still Growing, But Anemically

By eweek  |  Posted 2004-09-11
Although it looks like IT spending is likely to sharply increase on almost all levels, the growth for CRM is expected to be much less robust, according to a recent Forrester Research report.

In a world where IT spending next year is expected to increase some 6.4 percent, CRM is projected to grow only two or three percent. A few years further down the road, Forrester projects, CRM will fare much better and it will have RFID to thank.

Read the entire CRM Daily story here.

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