Global CRM Market to Surpass $11 Billion by 2008
New statistics from IDC project that the worldwide CRM-applications market will reach $11.4 billion in revenues by 2008, experiencing a compound annual growth rate (CAGR) of 8.9 percent over the 2004-2008 forecast period.
IDC CRM Research Director Robert Blumstein does not think these two trends -- the continued dominance of Siebel and the growing popularity of hosted software -- are at odds with one another. Rather, they reflect divergent needs in the marketplace. However, Blumstein says, the two inevitably will continue to impact each other, especially as on-demand continues to grow.
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