Retailers Crack Down on Returns

 
 
By eweek  |  Posted 2004-10-01
 
 
 
In order to cut down on fraudulent or excessive returns, some retailers are tracking customer return patterns with a database.

The database, operated by the Return Exchange, combines information from retailers on customer returns. When a customer returns an item, the retailer scans the customers drivers license and that information is sent to the Return Exchange. They perform a check on the customer similar to a credit card or check verification and an approval or rejection is issued.

Retailers are generally targeting two types of customers with this system - shoppers who return an item after wearing it and those who falsify receipts.

Read the entire CBS MarketWatch story here.

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