Youre Under My Remote Control
Numerous companies now offer various subscription management services.
BMC Software launched a Service Providers Solution unit at Comdex to sell its Patrol line of monitoring and reporting software via MSPs (www.bmc.com/sps). MSP 2ndWave (www.2nd-wave.com) uses Patrol SP services. "Through our subscription services, customers are guaranteed to realize the full [BMC] product potential," says Bob Seebold, CEO of 2ndWave.
Luminate monitors e-business apps through its Mamba client installed on customers servers. Raw monitored data is transmitted to Luminates data center, and alerts with diagnosis and prescription recommendations are returned to the customer.
Critical Devices first inventories all hardware assets on a network, then monitors their performance and reports incidents as well as historical trends. The company calls this offering Asset Services Management.