Tying Customer Experience

By Jeffrey Burt  |  Posted 2001-04-16

Teloquent Communications Corp. has announced the availability of Teloquent Interchange, a platform that integrates call centers and Web-based and analytical CRM systems to deliver personalized customer interactions.

The platform from the Billerica, Mass., company integrates and supports voice, e-mail and Web contact channels with customer data from customer relationship management applications, providing multichannel interaction routing and queuing. It is VOIP- and wireless-ready. Its based on a Java 2 Platform Enterprise Edition architecture and boasts a universal agent desktop, location and network independence, browser-based management and administration, rapid implementation, and simple administration. Teloquent Interchange is available now. Pricing is based on the number of users and capabilities licensed.

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