eWEEK Labs Walk-Through: Fonality PBXtra Professional

 
 
By eweek  |  Posted 2012-05-28
 
 
 

eWEEK Labs Walk-Through: Fonality PBXtra Professional

Although PBXtra Professional includes many configuration and menu options, true ACD (Automatic Call Distribution) functionality requires a simple license upgrade to the Call Center edition.

eWEEK Labs Walk-Through: Fonality PBXtra Professional

eWEEK Labs Walk-Through: Fonality PBXtra Professional - PBXtra E-mails the Administrator When Trouble Comes A\callin

We could configure thresholds for several criteria, allowing PBXtra to automatically notify us when resources were over-taxed.

eWEEK Labs Walk-Through: Fonality PBXtra Professional - PBXtra E-mails the Administrator When Trouble Comes A\callin

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Live View of Analog Trunk Status

PBXtra provides real-time insight into the status of each analog trunk.

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Live View of Analog Trunk Status

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Real-Time System Utilization Monitor

We could monitor network activity, trunks in use and CPU and memory usage in real time.

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Real-Time System Utilization Monitor

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Monitoring Over Time

We could view the same information during the course of a specified interval.

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Monitoring Over Time

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Fonality\s Softphone is Familiar

Fonality resells and rebrands CounterPaths eyeBeam telephony soft phone.

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Fonality\s Softphone is Familiar

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Call Control Over a Group or the Whole Company

With the optional HUD client/server component, administrators can assign rights via policy and have real-time, at-a-glance insight into every telephony user in the enterprise (or a certain group of users).

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Call Control Over a Group or the Whole Company

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Checking Voice Mail Over the Web

We could check voice mail via the user Web interface, which uses the same hosted management pages as the administrator interface.

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Checking Voice Mail Over the Web

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Call Log and Directory

The client Web interface also shows line usage and company directory.

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Call Log and Directory

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Polycom SoundPoint IP 501

Fonality resells the Polycom SoundPoint IP 501 for $249.

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Polycom SoundPoint IP 501

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Aastra 9133I

Fonality also sells the Aastra 9133I for $169.

eWEEK Labs Walk-Through: Fonality PBXtra Professional - Aastra 9133I

eWEEK Labs Walk-Through: Fonality PBXtra Professional - The Server Came on a Regular Desktop Machine

Although we received our server on a desktop, Fonality also offers the system in an HP tower chassis or a pair of rack-mount form factors, each with different processing capabilities and redundancy features.

eWEEK Labs Walk-Through: Fonality PBXtra Professional - The Server Came on a Regular Desktop Machine

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