Altitude Software, TelCentris Partner on Hosted Contact Center Solution
Contact center solutions vendor Altitude Software and
unified communications and telecommunications provider TelCentris announced a
partnership to deliver Altitude's multimedia contact center solutions hosted
over Telcentris' unified communications Service Delivery Platform (SDP). The
companies said by combining the Altitude uCI Customer Interaction Management
suite with TelCentris' hosted IP-PBX services, businesses get a integrated solution
that solves both inbound and outbound contact center requirements.
The Altitude uCI is a suite of contact center software
solutions that provides businesses with a SIP-based multimedia call center
solution and a selection of advanced features, including unified desktops,
routing, reporting, dialing, voice portal, management and open integration via
Web services and/or Altitude connectors. The Altitude uCI architecture is based
on a single language and editor to manage all media interactions across all
channels, to create voice menus, routing and recording rules, agent screens and
outbound scripts, among others.
TelCentris markets its unified communications Service
Delivery Platform (SDP) as a turnkey solution that enables value added
resellers (VARs), wireless operators, ISPs and other organizations to launch
VoIP offerings in a matter of days while minimizing upfront capital
expenditures. The company has developed a SDP and next generation hosted IP-PBX
application for small and medium-size businesses (SMBs) as well as VoIP
technology, including instant messaging and consumer applications.
Mark Lepko, president of Altitude Software USA, said the
combined solution is completely customizable and can be up and running within a
matter of days with little to no capital investment. "Altitude uCI is a
highly-flexible and fully integrated contact center suite that supports an
increasing number of service delivery models, from hosted to on-premise
solutions," he said. "This partnership allows organizations to use a powerful,
highly scalable, customizable multimedia contact center solution at a very
"Through this partnership, Altitude and TelCentris are able
to offer the industry a single, cost-effective solution for robust contact
center management," said Bryan Hertz, CEO of TelCentris. "Few hosted solutions
can match the depth and quality of this offering, including predictive dialing
for outbound calling, and easily customizable automated call distribution for
inbound call management."
TelCentris is also the creator of VoxOx, communications software that enables businesses to unify all their key communications channels into a single interface. VoxOx 2, currently in beta, incorporates new features, such as a Personal Assistant, which answers, screens and routes calls based on individual preferences; worldwide two-way texting from the user's VoxOx phone number; IM integration for Skype, Facebook and MySpace, all in one interface; and enhanced social networking support for Twitter, Facebook, MySpace.