Altitude Software, TelCentris Partner on Hosted Contact Center Solution

 
 
By Nathan Eddy  |  Posted 2009-10-23
 
 
 

Contact center solutions vendor Altitude Software and unified communications and telecommunications provider TelCentris announced a partnership to deliver Altitude's multimedia contact center solutions hosted over Telcentris' unified communications Service Delivery Platform (SDP). The companies said by combining the Altitude uCI Customer Interaction Management suite with TelCentris' hosted IP-PBX services, businesses get a integrated solution that solves both inbound and outbound contact center requirements.

The Altitude uCI is a suite of contact center software solutions that provides businesses with a SIP-based multimedia call center solution and a selection of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors. The Altitude uCI architecture is based on a single language and editor to manage all media interactions across all channels, to create voice menus, routing and recording rules, agent screens and outbound scripts, among others.

TelCentris markets its unified communications Service Delivery Platform (SDP) as a turnkey solution that enables value added resellers (VARs), wireless operators, ISPs and other organizations to launch VoIP offerings in a matter of days while minimizing upfront capital expenditures. The company has developed a SDP and next generation hosted IP-PBX application for small and medium-size businesses (SMBs) as well as VoIP technology, including instant messaging and consumer applications.

Mark Lepko, president of Altitude Software USA, said the combined solution is completely customizable and can be up and running within a matter of days with little to no capital investment. "Altitude uCI is a highly-flexible and fully integrated contact center suite that supports an increasing number of service delivery models, from hosted to on-premise solutions," he said. "This partnership allows organizations to use a powerful, highly scalable, customizable multimedia contact center solution at a very competitive cost."

"Through this partnership, Altitude and TelCentris are able to offer the industry a single, cost-effective solution for robust contact center management," said Bryan Hertz, CEO of TelCentris. "Few hosted solutions can match the depth and quality of this offering, including predictive dialing for outbound calling, and easily customizable automated call distribution for inbound call management."

TelCentris is also the creator of VoxOx, communications software that enables businesses to unify all their key communications channels into a single interface. VoxOx 2, currently in beta, incorporates new features, such as a Personal Assistant, which answers, screens and routes calls based on individual preferences; worldwide two-way texting from the user's VoxOx phone number; IM integration for Skype, Facebook and MySpace, all in one interface; and enhanced social networking support for Twitter, Facebook, MySpace.

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