Dell, Salesforce.com Partner on Cloud Computing Offerings
Computer maker Dell and cloud computing company Salesforce.com announced today announced the availability of new certified Dell-salesforce.com solutions, joint offerings for small and midsize businesses, that deliver customer relationship management applications via the cloud.
The companies said the joint offerings
require no hardware or software to install or maintain, and midmarket
companies will be able to subscribe to the service starting from $9 per
user per month.
The offerings include Contact Manager Edition, which works with any
e-mail application and provides a cloud-based contact management
application for 1-2 users to store contacts, track customers, run
activity reports and manage tasks; a free six-month subscription is
available as an exclusive to customers of Dell Vostro laptops and
desktops. Dell and Salesforce.com are also rolling out Group Edition, which
provides basic CRM for small groups up to five users. Group Edition
features Salesforce for Google AdWords, includes all the Contact
Manager features and also allows users to track sales opportunities,
run sales reports and real-time dashboards.
"Dell and Salesforce.com are providing customers with an integrated and
proven solution that we have been testing extensively in our own
organizations," said Dell's president of global small and medium-sized
business operations, Steve Felice. "Today, Salesforce.com runs its
data centers and PCs on Dell equipment and Dell has integrated
Salesforce CRM with our on-premise applications using Dell's PowerEdge
servers and Dell Integration Services," he said.
The companies are also reaching out to SMBs through Dell Integration
Services, available with Salesforce Enterprise Edition. This offering
includes the Dell Integration Applicance, an out-of-the-box Salesforce
CRM integrated solution provides data cleansing and migration tools,
along with a library of prebuilt integration templates for connecting
commercial software-as-a-service products, a virtual integration
appliance and cloud integration service.
According to technology analyst firm Gartner, SAAS-based software
models will represent the area of growth for applications over the next
five years for midsize businesses, anticipating a compound annual
growth rate of 29.1 percent through 2013. Dell and Salesforce.com claim
their partnership would allow small and medium businesses in the United
States to manage their people and processes more efficiently by
deploying CRM across their businesses.
"Our work with Dell opens up a whole new world for small and midsize
businesses, empowering them to harness the power of cloud computing
without the cost and complexity of managing infrastructure," said
George Hu, executive vice president of marketing and alliances for
Salesforce.com. "Working with Dell will help accelerate the adoption of
cloud computing by SMBs worldwide."