Ilient Upgrades IT Management Software
Israeli help desk software company Ilient announced the latest version of its IT service management software, SysAid 6.0. The latest release provides an expanded set of 10 embedded modules, which the company says IT administrators can tailor to match their business environment.
SysAid modules enable users several functionalities for streamlining help desk operations. Access through a customized Self Service Portal allows users to submit and search for service requests. To reduce IT downtime, SysAid provides ticket escalation, automatic notifications and an expanded knowledgebase, among other capabilities.
SysAid 6.0 is a Web-based solution available via download in a variety of editions including free, full or SAAS (software as a service)-based packages. The software is provided free to small businesses and available in a scalable pricing model for midsize or large organizations. The company is also hosting "Introduction to SysAid 6.0 Webinars" in order to guide and enhance users' SysAid learning experience, as well as to help businesses navigate their way through day-to-day IT challenges.
Modules like problem management, change management and the CMDB (configuration management database) are designed to identify and resolve issues with relational data, tracking and reporting capabilities, as well as to ease ITIL (information technology infrastructure library) implementation. Additional modules provide incident management, asset management and monitoring, project and task management, and a manager's dashboard.
Edward Bavais, IT Infrastructure Manager of Sayreville, N.J.-based Sabert, says the current economic conditions make it critical to shave dollars and minutes from business processes. "'With 6.0, our administrators have benefited from built-in ITIL capabilities that help analyze root causes and minimize businesses' impact," he says. "We've relied on SysAid for more than two years and upgrading to 6.0 was a natural, affordable and beneficial move to make."
According to Ilient, five million end users and more than 50,000 organizations worldwide use SysAid, and the company counted 1052 installations in the first 48 hours of the general release of version 6.0.
"We often have companies come to us seeking effective approaches to shortening an ITIL implementation project," said Ilient founder and CEO Israel Lifshitz. "We've designed SysAid 6.0 with pre-defined templates and intuitive tools, which can be fully customized to any organization's needs, in a matter of days. ITIL is no longer unreachable for a small or midsize business."