Siemens Offers OpenScape Office MX for Midmarket Companies
Siemens Enterprise Communications, a provider of enterprise
communications, today announced OpenScape Office MX, an all-in-one
unified communications solution designed specifically to meet the
communications needs of small and medium-size businesses. The product
includes features designed to yield SMBs greater employee productivity,
improved customer collaboration and reduced communication costs.
OpenScape Office MX is tailored specifically to the needs of businesses
with up to 150 users. Following consultation with channel partners and
customers, more than 50 improvements have been made to the product, the
company said. Designed to work from within Microsoft Outlook, OpenScape
Office MX enables users to access UC features such as drag-and-drop
conferencing, call recording, and click to call from within their
Outlook window. Users can now launch conference calls, check on the
presence of their peers, control how, when and by whom they can be
contacted at any given time and automatically update their voicemail
based on their Outlook calendar.
OpenScape Office MX is the successor to HiPath OpenOffice ME and
delivers voice, UC and critical data network capabilities in a single,
user-friendly service application. Siemens noted customers wanting to
upgrade from HiPath OpenOffice ME, the predecessor to OpenScape Office
MX, can do so with a software upgrade requiring no changes to the
"We've found OpenScape Office MX is straightforward and requires
little training, which helped us smoothly integrate the technology and
get started easily," said Wendy Marks, IT support and LAN analyst at
Member Insurance Agency. "Even more importantly, it has helped us
improve customer service in our contact center by ensuring we never
miss a call and customer questions are routed to the appropriate person
in a timely manner. Efficiency benefits like these truly help us
improve the way we do business."
With OpenScape Office MX, Siemens said its channel partners participating in the company's Go Forward! Partner Program can better serve SMB customers by deploying the system via a configurations wizard, intuitive interface for configuration changes and simpler deployment of remote support services with customer sites. They can also get access to promotions, including special upgrade and training options.
"In the development of OpenScape Office MX, we listened to the needs of our channel partners and the market," said Eve Aretakis, executive vice president of voice and application platforms at Siemens Enterprise Communications. "In order to stay ahead of the curve, small and medium enterprises need to be able to offer dynamic and responsive customer service, without incurring significant expenditures. Our channel partners can offer the next generation of a highly advanced UC product that dramatically reduces installation time and is intuitive and easy to use to ultimately accelerate business communications."