Toshiba Announces Strata Call Manager
Toshiba America Information Systems announced the release of
the Strata Call Manager, the company's unified communications (UC) solution
that is compatible with Toshiba's Strata CIX family of IP business
communication systems. Strata Call Manager's Ribbon GUI is based on the
Microsoft Fluent user interface and groups all the common features and
functionalities together. The Ribbon format features multiple tabs, each of
which is broken down into groups. Each tab has a specific function, and all the
buttons in that tab support that function.
All of the buttons in the Strata Call Manager are created
equal and can be programmed as any other button. In addition, other buttons can
be added for ACD functionality. Each button companion application can hold
eight banks of 64 buttons per bank, giving users enhanced flexibility and
customizability. Buttons can be programmed by the user for: feature codes,
speed dialing, system/PBS commands, user-defined actions, ACD keys, DSS extension
keys, Web keys, and running programs.
"Toshiba's New Strata Call Manager gives enterprise and
SMB users a highly effective unified communications solution that delivers the
capabilities they want in a friendly graphical user interface," said
Shahin Hatamian, vice president of product management for Toshiba America
Information Systems Inc., telecommunication systems division.
Strata Call Manager is compatible with the entire Strata CIX
family of IP business telephone systems, including the Strata CIX40, CIX100,
CIX200, CIX670 and CIX1200 systems (Version 5.0 software or higher). It is also
compatible with Toshiba's Net Phone application and most CRM solutions,
including Act!, TigerPaw, Salesforce.com, and Microsoft Outlook.
Strata Call Manager's features and capabilities include
Presence Viewer to display the status of other users, desktop call control from
the PC (Strata Call Manager gives users omplete desktop call control using
their PCs rather than desk telephones), customized call handling, which gives
users the ability to drag and drop incoming calls to either voicemail or
another extension, outbound dialing from any application and CRM integration
with screen pops.
Incorporated into Strata Call Manager are six companion applications that give users advanced integrated call managing, including contacts, which provide directory features to look up and dial other, extensions with a click of the mouse, access the Presence Viewer and more, history, which automatically creates a log of calls dialed, received and missed, ACD Viewer, which enables users to view the status of all contact center groups to which they belong, chat (instant messaging), including support for whiteboard and canned messages, dialer, which enables users to schedule phone calls to be placed later by using Microsoft Outlook, and a Web browser, which provides access to Internet or Intranet locations or direct access to local HTML files.