Toshiba Introduces IPedge Line of IP Business Telephone Systems
Toshiba America Information Systems' telecommunication systems division announced the release of IPedge, an IP business telephone system in a Linux-based single-server solution. The platform accommodates multiple unified communication applications on a single server, including call processing, voicemail and unified messaging, native SIP line and SIP trunk support, mobility, survivability, centralized administration of all sites, and feature-rich telephone endpoints.
In addition, add-on applications, such as meet-me conferencing with Web collaboration, uMobility Fixed Mobile Convergence (FMC) and Call Center solutions, are available with additional servers. Strata CIX systems can be networked with IPedge systems, the company noted, and IPedge Net is 100 percent compatible with CIX Strata Net networking and provides a migration path for currently deployed systems.
"IPedge goes beyond most competitors' IP solutions by delivering more applications on a single server, including expanded call processing and voice mail with unified messaging features, unified communications, centralized administration, and the ability for individual users to easily program their own telephones," said Brian Metherell, vice president and general manager of Toshiba America Information Systems, Telecommunication Systems Division. "IPedge empowers SMB and enterprise users to communicate more effectively, be more cost effective, and have greater access to their customers, partners and each other."
Users can choose from Toshiba IP desk and wall-mountable telephones, soft phone solutions for laptop computers, wireless IP telephones for use over the wireless LAN and/or a cellular service, add-on modules, attendant consoles, and third-party SIP telephones, door phones and other SIP endpoints. Toshiba digital telephones can be supported through a networked Strata CIX system, and analog telephones are also supported via available gateway solutions.
Toshiba's Call Manager application enables users to combine the capabilities of their computer and their Toshiba telephone into a communication tool. Users can click on their laptop or tablet PC to dial, answer, transfer calls and much more, without touching the telephone. Presence lets users see the current status of co-workers, transmit important information and best serve customers through a unified communications interface. CRM integration provides screen pops with programs including SalesForce.com, Act!, Microsoft Outlook and others. Users can also send chat instant messages, broadcast chat messages to multiple users and enable simultaneous chat sessions.
Using IPedge Enterprise Manager and a Web browser, individual users can manage their own telephones, including programming buttons and personalizing telephone functions. The IPedge Meeting application gives users an online solution to collaborate, communicate and connect.
Features include dial-in audio conferencing and Web collaboration with scheduling, Outlook calendar integration, desktop sharing, conference recording, usage reporting and more. Its Web-based format means that no application software installation is required and that users can attend a collaboration session from any location where the LAN/WAN provides coverage and dial into the audio conference from any supported laptop or tablet PC device via the LAN/WAN.