PayPal Says Sorry by Waiving Fees for a Day

 
 
By Matthew Hicks  |  Posted 2004-10-27
 
 
 
PayPal wants to repay its users for dealing with its recent spate of sporadic outages by giving back a days worth of fees.

The online payment service, owned by eBay Inc., announced Wednesday that it will credit its premier and business account members for all transaction fees they pay this Thursday. The payback will cover transactions posted between midnight and 11:59 p.m. PDT.

In a note to customers, PayPal said the offer serves as an apology for the recent site problems and as a thank-you to customers for their business.

Earlier this month, PayPal battled on-and-off service outages for about five days following a site upgrade. The company blamed glitches in the software update.

Users at the time said they lost sales because of the interruptions. Some online merchants and sellers on eBay, which uses PayPal, were unable to complete their sales.

Click here to read more about the outages effect on users.

PayPal, which has about 50 million user accounts, said it would automatically credit accounts for the transition fees by Nov. 25. The offer covers the United States but does not apply in 17 other countries listed in the note.

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