Microsoft Fixes Vexing XP SP2 Incompatibility
That applicationwhich many industry watchers consider to fall more into the adware/spware categorywas Total Velocity Softwares TV Media application. TV Media hides on users PCs and displays commercials.
A number of users with TV Media lurking on their PCs who attempted to load SP2 were hit immediately with the dreaded blue screen of death.
The company posted a patch Tuesday that it characterized as a "critical update," which is designed to head off the TV Media problem at the pass.
The TV Media problems were not discovered during SP2 beta testing, said Matt Fingerhut, PSS senior director of consumer technical support. But once Microsoft began rolling out the final SP2 version, TV Media in particularand spyware in generalstarted botching SP2 installations.
Microsoft began advising customers a few weeks ago to
While Fingerhut declined to discuss SP2 help-call statistics, he did mention that users with SP2-TV Media compatibility problems were typically logging two-hour-long help calls with PSS.