Gmail: The endless reload story: Updated

 
 
By Eric Lundquist  |  Posted 2008-07-07
 
 
 

Gmail: the endless reload story

I thought it was just me and my new updated version of Firefox, but I am not alone in finding my gmail account goes into an endless loop of refresh. There is even an endless reload forum at Google started on this

The amount of helpful advice starts off with the basic try a reload instruction and escalates into clearing caches, private data and onwards. I find going to the slow connection mode works, but that mode does block graphics.

In the dumb advice category, here is what gmail puts up as a help message

This is taking longer than usual. Try reloading the page.

If that doesn't work, you can:

1. If you're on a slow connection, try basic HTML view.

2. For more troubleshooting tips, visit the help center.

Imagine if that was the only advice being offered by your IT staff when you can't access mail. This may all be one more reason why gmail for your business is just not ready for prime time.

BTW, I tried the cache clearing, the private data clearing and all the suggestions in the forum. So far, the only way to read email is to stick it back in the slow lane. I'll keep you posted on my progress. I'm going to head over to the Mac side of my systems and see what I run into there.

So, I wandered over to the Mac where yes I am still running OS/X. 10. Someday I will give Leopard a workout. Anyways, and as expected, Gmail works fine on the Mac. I've had a lot of emails and comments on the original post. Workarounds have included going back to IE on the browser, trying out Opera and skipping the .com gmail address in favor of the http address. I'm also detecting a lot of frustration in dealing with Google here. How about you?

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