Zendesk Hosted Customer Help Desk Offers Many Methods of Support

 
 
As Editor in Chief of eWEEK Labs, Jason Brooks manages the Labs team and is responsible for eWEEK's print edition. Brooks joined eWEEK in 1999, and has covered wireless networking, office productivity suites, mobile devices, Windows, virtualization, and desktops and notebooks. Jason's coverage is currently focused on Linux and Unix operating systems, open-source software and licensing, cloud computing and Software as a Service. Follow Jason on Twitter at jasonbrooks, or reach him by email at jbrooks@eweek.com.
By Jason Brooks  |  Posted 2010-09-01 Email Print this article Print
 
 
 
 
 
 
 

Zendesk is a hosted customer help desk service that's easy to deploy while remaining quite amenable to customization. The service supports multiple methods of providing support, multiple channels through which customers can access that support and multiple routes through which an organization can access and interact with the underlying data.

Read my full review at eweek.com.

 
 
 
 
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