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A Question of Customer Service Opinion: Conversagent's Automated Service Agent is an example of how a self-service app can provide the first level of support interaction to direct people who want support to appropriate answers. The Good and the Bad of Self-Service Call Centers Companies can reduce call failures and improve customer satisfaction by improving a system's vocabulary and prompts. Say Hello to Your New Phone Company: You Heinz, caterpillar and others will set the tone for business partners, because of economics. Outsourcing Overseers Needed & Want to protect your job from going overseas? Become a 'chief resource officer,' right away. & Database Scales With Call Volumes TimesTen gives users same-time sharing.