http://www.eweek.com Call Center - RSS Feeds en-us Fri, 25 Jul 2008 16:59:52 -0400 Fri, 25 Jul 2008 16:59:52 -0400 Fri, 18 Nov 2005 11:17:00 -0500 http://www.eweek.com/c/a/Call-Center/A-Question-of-Customer-Service/?kc=rss - Providing good customer support is one of those things that is so difficult to do, yet so essential to controlling costs, that its no surprise companies almost universally do a poor job. Most support organizations feel the pressure to keep customer interactions to a minimum to keep costs down, b...]]> http://www.eweek.com/c/a/Call-Center/A-Question-of-Customer-Service/?kc=rss Thu, 04 Aug 2005 13:32:00 -0400 http://www.eweek.com/c/a/Call-Center/The-Good-and-the-Bad-of-SelfService-Call-Centers/?kc=rss - NEW YORK The people who make those maddening speech-enabled call center systems met this week at the New York Marriott Marquis hotel, where the management just installed an even more maddening and irrational elevator dispatch system, to the constant annoyance of SpeechTEK 2005 attendees. Approp...]]> http://www.eweek.com/c/a/Call-Center/The-Good-and-the-Bad-of-SelfService-Call-Centers/?kc=rss Fri, 01 Oct 2004 00:00:00 -0400 http://www.eweek.com/c/a/Call-Center/Say-Hello-to-Your-New-Phone-Company-You/?kc=rss - AT T and MCI may think that Vonage, Skype and other Internet-based suppliers of telephone service are the outfits they must worry the most about, as the cost of a minute of calling plummets toward zero. The fact they wont want to face is that their best customers large businesses may soon be thei...]]> http://www.eweek.com/c/a/Call-Center/Say-Hello-to-Your-New-Phone-Company-You/?kc=rss Thu, 05 Feb 2004 00:00:00 -0500 http://www.eweek.com/c/a/Call-Center/Outsourcing-Overseers-Needed/?kc=rss - Amid all the commotion about onshore, offshore and nearshore offshoring, you may want to become a CRO next. Its a position that will be needed inside an organization, no matter where work is performed. CRO is short for Chief Resource Officer, a title coined by the Outsourcing Institute of...]]> http://www.eweek.com/c/a/Call-Center/Outsourcing-Overseers-Needed/?kc=rss Mon, 21 Apr 2003 00:00:00 -0400 http://www.eweek.com/c/a/Call-Center/Database-Scales-With-Call-Volumes/?kc=rss - TimesTen Inc. this week will unveil an upgrade to its in-memory database that boasts enhancements in performance, scalability and ease of integration with larger relational DBMSes. Version 5.0 of TimesTen Real-Time Event Processing System, available now, adds support for Intel Corp. Itanium 2-based...]]> http://www.eweek.com/c/a/Call-Center/Database-Scales-With-Call-Volumes/?kc=rss