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Many companies, including SAP, tweak business apps to run on mobile devices.
Rules of (Customer) Engagement
The customer is always right … even in an economic downturn. AMR Research CEO Tony Friscia and Research Director Rob Bois discuss the importance of sustained investment in customer management software and applications.
10 Cool CRM Developments
With the advent of CRM (customer relationship management) as a development platform—think solutions from Salesforce.com, Microsoft and SugarCRM—customers and partners have begun to develop some interesting applications, moving way beyond the confines of sales, support and marketing. Here are some prime examples.
Lawson Acquires PLM Division of Freeborders
Will PLM finally have its day in the enterprise?
IBM, Kana Extend Partnership
The companies will co-develop CRM software and embed IBM’s WebSphere and DB2 in Kana’s products.
Oracle Announces Private Enterprise SAAS: Single Tenant CRM On Demand
Oracle's single tenant software provides a separate database, middleware and application instance for each customer.
Salesforce.com Goes Web 2.0 in Partner Info-Sharing Service
New Salesforce.com service lets partners share information in a Facebook-like environment.
Analysts: Salesforce.com Faces Increasing Pressure from Rivals
Salesforce.com faces increasing competitive pressure from Microsoft, SAP and Oracle, analysts say.
Microsoft Opens Fire Sale on Partner-Hosted CRM Live
Microsoft is after the hearts and minds of partners in a non-partner market.
Whats in a Name? Everything for Salesforce and Force.com
At an event in San Francisco, Salesforce.com renames its platform Force.com to help clarify the breadth of the technology.
Fervent Salesforce.com Partners Hoping for Big Profits
Partners like the Salesforce.com business model, but they are still waiting for a sustainable cash stream.
NetSuites IPO Filing Reveals Vulnerabilities
Risks include a single data center located in a seismic area and a history of losses.
Salesforce.coms Apex: Software Incubator or Company Store?
Opinion: Salesforce.com's Apex programming platform is making it less costly for developers to launch application software startups. But they may discover they are also giving up any chance for real independence.
On-Demand CRM Vendor RightNow Stumbles in Q4
RightNow Technologies gives a preliminary warning, citing a shift from perpetual to recurring license agreements.
More Businesses Turning to PRM Apps to Support Channel
Segway deploys Salesforce.com's partner relationship management application to manage its complete partner program.
Sage Targets Financial Services with VerticalFalls Buy
Sage Software has acquired technology from VerticalFalls Software, aiming to bring the financial services industry improved software.
Construction Company Builds on CRM
Case Study: A CRM system from FrontRange Solutions puts Hummert Construction in constant contact with project managers, suppliers and clients.
Cisco Asks: Is That Call in English, French or German?
Cisco offers its new Unified CRM Connector, which is integrated with Microsoft's Dynamic CRM 3.0, in 20 different languages, including French, German, Chinese and Russian.
Act Ups Corporate Appeal
Review: Sage Software widens Act's audience.
Salesforce Provides Peek at Winter 07 Release
Features of the Winter '07 release include an AJAX-based user interface, a customizable desktop console and computer-telephony integration with Cisco.