In June 2009, Google moved to mimic the look and feel of Microsoft Outlook, which some 500 million business workers are comfortable with (or just forced to use by their employers).
This effort took shape in the Google Apps Sync for Microsoft Outlook plug-in, which lets these users access their Google Apps e-mail, contacts and calendars through Outlook.
The idea was to let company workers who switch to Google Apps access their information via the familiar Outlook interface, a crucial chess move for a vendor trying to woo Microsoft's collaboration software users.
The initial tool had bugs; it disabled the search functionality in Outlook.
Google fixed the glitches a couple weeks later, but nary a peep has been heard about the tool since. Until now.
Earlier this month, eWEEK reader Mark graciously aired some gripes about the product that imply the tool is deeply flawed and does not approach the level of functionality people are accustomed to with Microsoft Exchange Server, which powers Outlook.
See the fine points in full below here:
I've alerted Google to Mark's comments, but am not sure they are working on a fix. Drop me a line below here if you have issues with the Google Apps Sync for Microsoft Outlook plug-in. I'll make sure your comments get to the proper people at Google Apps.