Memo to Ballmer: Gmail 'Undo Send' Doesn't Work in Person

By Michael Hickins  |  Posted 2009-03-20 Print this article Print

Poor Steve Ballmer. He's so befuddled by Google (and his inability to defibrillate Microsoft's stock price) that he thinks the new Undo Send Gmail function works for when he puts his foot in his mouth out loud as well as in e-mail form.

His latest whopper is saying Google's market share in search is so big, it can't afford to experiment, because it "has to be all things to all people."

Never mind that Google continually tweaks its search algorithm and has changed the look of its home page several times.

Not only does Google make changes, but it makes sure those changes are popular by testing changes before making them widely available (to the distress of some).

I know that must sound like a foreign language--and yes, Steve, those are English words and we're still on planet Earth.

But this idea that if you're really big, you can't improve your product for fear of getting people upset ... I guess that's why Microsoft hasn't really innovated since it introduced Excel. |

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