SugarCRM Adds Mobile Features

 
 
By Nicholas Kolakowski  |  Posted 2009-06-03 Email Print this article Print
 
 
 
 
 
 
 

SugarCRM, which produces an open-source customer relationship management software platform, adds platform improvements and boosts mobile features to the beta release of its newest offering, positioning the company to compete more fully against competitors such as Salesforce.com.

SugarCRM has released the beta version of Sugar 5.5, which adds mobile tools and dynamic team management and integration offerings to the open-source Sugar Customer Relationship Management system.  

The beta release includes a "new Web services framework, platform improvements and enhanced mobile features for SugarCRM," according to the company. "All of these new capabilities will be available as part of the Sugar Open Cloud, and are available to the SugarCRM community to test in beta."

The new features include Mobile Studio Editor, which optimizes SugarCRM for mobile devices with prebuilt layouts and allows the design of purpose-built mobile views into the SugarCRM system. Another feature, Dynamic Teams, lets users boost their collaborative strength by adding multiple individuals or teams into the CRM record.

The beta release also offers an Enhanced Web Services Framework, which "streamlines the performance of Web service calls and allows third-party developers to more easily create and maintain integrations to the SugarCRM application," the company said. Other additions for presenting data include a Themes Framework, for presenting different styles, colors and navigation to users.

On the security side, Advanced Password Management lets users set password strength requirements, have the system generate passwords and exert other granular controls.

SugarCRM finds itself competing in the customer-relationship space against companies such as Salesforce.com, which has recently expanded its enterprise offerings with Twitter, Google search, Facebook connections and online communities into its cloud-based customer service channel.  

In 2008, the then-CEO of SugarCRM, John Roberts, suggested in an interview with eWEEK that "commercial open source is ready for prime time," and that the era of open-source applications had well and truly arrived. 


 
 
 
 
Nicholas Kolakowski is a staff editor at eWEEK, covering Microsoft and other companies in the enterprise space, as well as evolving technology such as tablet PCs. His work has appeared in The Washington Post, Playboy, WebMD, AARP the Magazine, AutoWeek, Washington City Paper, Trader Monthly, and Private Air. He lives in Brooklyn, New York.
 
 
 
 
 
 
 

Submit a Comment

Loading Comments...
 
Manage your Newsletters: Login   Register My Newsletters























 
 
 
 
 
 
 
 
 
 
 
Thanks for your registration, follow us on our social networks to keep up-to-date
Rocket Fuel